Privacy Policy
At FlareOnMaxon, we understand that managing your budget and financial data requires absolute trust. This privacy policy explains exactly how we collect, use, and protect your personal information when you use our budget control services.
We're committed to transparency about our data practices. If you have questions after reading this policy, please don't hesitate to reach out to our team directly.
Privacy Questions? Contact us at support@flareonmaxon.com or +6639322474
Information We Collect
Account Information
When you create a FlareOnMaxon account, we collect basic details like your name, email address, and phone number. We also store your password in encrypted format and any profile preferences you set.
Financial Data You Choose to Share
Our budget control tools work with the financial information you decide to input. This might include income amounts, expense categories, budget goals, and transaction data. You control what information you share with our platform.
Automatically Collected Data
- Device type and browser information
- IP address and general location
- How you navigate our platform
- Time spent using different features
Optional Information
- Survey responses and feedback
- Customer support conversations
- Marketing communication preferences
- Social media profile connections
How We Use Your Information
Core Service Delivery
We use your information primarily to provide budget control services. This includes processing your financial data to generate insights, sending account notifications, and maintaining your personal dashboard.
Platform Improvement
Anonymous usage patterns help us understand which features work well and where we can improve. We analyze trends across all users but never share individual user behavior.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, login credentials | Contract performance |
| Budget Analysis | Financial data you provide | Contract performance |
| Customer Support | Contact details, support history | Contract performance |
| Security Monitoring | Login patterns, device info | Legitimate interest |
| Service Updates | Email address, preferences | Legitimate interest |
Information Sharing and Disclosure
We Never Sell Your Data
FlareOnMaxon does not sell, rent, or trade your personal information to third parties. Your financial data stays within our secure systems unless you explicitly authorize sharing.
Limited Sharing Situations
We may share information only in these specific circumstances:
- With your explicit consent for integrations you request
- To comply with legal obligations under Thai law
- To protect against fraud or security threats
- With service providers who help operate our platform (under strict contracts)
- In connection with a business transfer, with advance notice to users
Service Providers
We work with trusted companies for hosting, payment processing, and customer support. All providers sign agreements requiring them to protect your data and use it only for specified services.
Legal Requirements
If required by Thai authorities or court orders, we may disclose information. We'll notify affected users when legally permitted and will challenge overly broad requests.
Data Security and Protection
Technical Safeguards
Your data is protected through multiple security layers. We use industry-standard encryption for data transmission and storage, secure data centers with 24/7 monitoring, and regular security assessments by independent experts.
Access Controls
Only authorized FlareOnMaxon employees can access user data, and only when necessary for service delivery or support. All access is logged and monitored. Our team undergoes regular security training.
Encryption
All data transmissions use TLS encryption. Sensitive data is encrypted at rest using AES-256 standards.
Monitoring
Automated systems monitor for unusual access patterns and potential security threats around the clock.
Backups
Regular encrypted backups ensure your data can be recovered while maintaining security standards.
Updates
Security patches and system updates are applied promptly to protect against new vulnerabilities.
Your Rights and Choices
Data Access and Control
Under Thailand's Personal Data Protection Act (PDPA), you have specific rights regarding your personal information. We've made it easy to exercise these rights through your account settings or by contacting our support team.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Information
Update or correct any inaccurate personal data. Most corrections can be made directly in your account settings.
Data Portability
Export your data in a structured format to use with other services. Available through account settings.
Restrict Processing
Limit how we use your data while keeping your account active. Contact support for assistance.
Object to Processing
Opt out of certain data uses, such as marketing communications or analytics programs.
Account Deletion
Delete your account and associated data. Some information may be retained for legal compliance.
How to Exercise Your Rights
Email us at support@flareonmaxon.com with your request, or call +6639322474. We'll verify your identity and process most requests within 30 days. There's no charge for reasonable requests.
Data Retention and Deletion
How Long We Keep Your Information
We retain personal information only as long as necessary for service delivery and legal compliance. Active account data is maintained while your account remains open. After account closure, most data is deleted within 90 days.
Legal Retention Requirements
Some information must be retained longer due to Thai financial regulations and tax requirements. This includes transaction records and account history, which we keep for seven years after account closure.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 90 days | Service delivery |
| Financial Transaction Data | 7 years after account closure | Legal compliance |
| Support Conversations | 3 years | Service improvement |
| Marketing Preferences | Until withdrawal of consent | Consent management |
| Security Logs | 2 years | Security monitoring |
International Data Transfers
Data Location
Your personal information is primarily stored on servers located in Thailand. However, some of our service providers operate from other countries, which means your data may occasionally be transferred internationally.
Transfer Safeguards
When data leaves Thailand, we ensure appropriate protections are in place. This includes using providers in countries with adequate privacy laws or implementing additional contractual protections.
Approved Destinations
- European Union member countries
- Singapore (financial services)
- Countries with PDPA adequacy decisions
Additional Protections
- Standard contractual clauses
- Regular compliance audits
- Data processing agreements
Children's Privacy
Age Restrictions
FlareOnMaxon's budget control services are designed for adults managing their own finances. We don't knowingly collect personal information from anyone under 18 years old. If you're under 18, please don't create an account or provide personal information.
Parental Rights
If we discover that we've inadvertently collected information from someone under 18, we'll delete it promptly. Parents who believe their child has provided information to us should contact our support team immediately.
Changes to This Policy
Policy Updates
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify users through email and prominent notices on our platform.
Your Continued Use
By continuing to use FlareOnMaxon after policy changes take effect, you accept the updated terms. However, we won't make changes that significantly reduce your privacy rights without your explicit consent.
Recent Updates
March 2025: Added clarifications about data retention periods and international transfers. February 2025: Enhanced security measures section with new technical safeguards.
Contact Us About Privacy
Questions about this privacy policy or how we handle your data? We're here to help.
FlareOnMaxon Privacy Team
188 56-57 Namdang-Bangplee Rd
Bang Phli District, Samut Prakan 10540
Thailand
Email: support@flareonmaxon.com
Phone: +6639322474
We typically respond to privacy inquiries within 3 business days. For urgent security concerns, please call our support line directly.